Frequently Asked Questions

Welcome to our FAQ page, where you'll find answers to common questions.

General Questions

FEESTREAM is a web-based application that automates the conversion of insurance fee schedules from PDF format into import-ready files (CSV or TXT), streamlining data management for dental offices.
FEESTREAM is designed to identify CDT codes and their corresponding fees provided via PDF format from insurance companies. Using our proprietary extraction algorithm, these values are extracted and a file is generated with the codes and fees in the required format for uploading into your Dental Practice Management Software (PMS). Users can preview the results before purchasing the converted file.
FEESTREAM converts PDF insurance fee schedules. We currently do not support other file formats for conversion. Most, if not all, Dental insurance companies will provide their fee schedules via PDF. This may require a specific request to the insurance company as their default format is often via fax. Our algorithm works best with PDF fee schedules that have been provided digitally as ones that have been scanned from a fax or paper copy will produce varying results depending on the scan quality.

Account and Pricing

Yes, you need to create an account to use our service. This allows you to manage your conversions, track your credit usage, and access your converted files.
We offer a credit-based pricing system based on the number of fee schedules that need to be converted. Our service is $20.00 per fee schedule with volume pricing available for offices that need to convert more than five fee schedules. There are no subscription fees or recurring charges.
We accept all major credit card payments through our secure Stripe integration.
We offer refunds on a case-by-case basis. Please contact our support team support@feestream.com if you're unsatisfied with your conversion results.

Using the Service

After logging in, navigate to the upload page, click on the "Upload" button, and select your PDF file. Our system will then process your file for conversion.
The conversion time depends on the size and complexity of your PDF. Most conversions are completed in under a minute.
Yes, we offer a preview feature that allows you to see a sample of the converted data before you decide to purchase.
Our system is designed to be highly accurate, but if you notice any errors, please report them to our support team at support@feestream.com. We'll review the conversion and make necessary adjustments.
Once you've purchased the conversion, you can download the file into your preferred format (CSV or TXT) from your account dashboard or via the link provided in your confirmation email.

Data and Security

Yes, you can delete your files at any time from your account dashboard.
We do not share your uploaded files or converted data with any third parties, except as required by law.

Technical Support

Our support team is here to help. You can reach out to us via email at support@feestream.com, phone at (407) -634-4222, through the contact form on our website or by booking a Zoom demo. 

Yes, our customer support number is 407-634-4222.

Absolutely! We value user feedback. Please send your suggestions to support@feestream.com.

Compatibility

Our files are designed to be compatible with the following Practice Management Softwares - Open Dental, Dentrix, Carestream Practice Works and Curve Hero. If additional PMS's allow for fee schedule uploading from a file, we will be happy to adjust our algorithm to accommodate this functionality. If you're unsure about compatibility with your specific system, please contact our support team (support@feestream.com).

Yes, FEESTREAM is a web-based application that works on modern web browsers, including those on mobile devices. However, for the best experience, we recommend using a desktop or laptop computer.